Terms & Conditions

Legal Notice — Information Society Services

FX for a living S.L., operator of the ContentFlow365 website, hereinafter the DATA CONTROLLER, makes this document available to users in order to comply with the obligations set out in Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), Official Gazette No. 166, and to inform all website users of the conditions of use.

Anyone who accesses this website assumes the role of user and undertakes to observe and strictly comply with the provisions set out herein, as well as any other applicable legal provision.

FX for a living S.L. reserves the right to modify any information that may appear on the website, without any obligation to give prior notice to users, it being sufficient to publish such changes on the ContentFlow365 website.

1. Identification details

2. Intellectual and industrial property rights

The website — including, without limitation, its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics — is owned by the DATA CONTROLLER or, where applicable, is used under express licence or authorisation from the authors. All website content is duly protected by intellectual and industrial property law and registered in the relevant public registries. Regardless of the intended purpose, any total or partial reproduction, use, exploitation, distribution or commercialisation requires the prior written authorisation of the DATA CONTROLLER. Any previously unauthorised use constitutes a serious breach of the author's intellectual or industrial property rights.

Designs, logos, text and/or graphics not owned by the DATA CONTROLLER that may appear on the website belong to their respective owners, who are solely responsible for any dispute that may arise in connection with them. The DATA CONTROLLER expressly authorises third parties to link directly to specific content on the website, and in any case to redirect to the main website at https://contentflow365.com.

The DATA CONTROLLER acknowledges the respective intellectual and industrial property rights of their holders. The mere mention or appearance of such rights on the website does not imply the existence of any rights or liability over them, nor any endorsement, sponsorship or recommendation by the DATA CONTROLLER.

To report any potential infringement of intellectual or industrial property rights, or any concerns about website content, please contact soporte@contentflow365.com.

3. Liability disclaimer

The DATA CONTROLLER disclaims any liability arising from information published on its website where that information has been manipulated or introduced by a third party unrelated to the DATA CONTROLLER.

Use of cookies

This website may use technical cookies (small information files sent by the server to the computer of the person accessing the page) to perform certain functions that are considered essential for the proper operation and display of the site. The cookies used are in all cases temporary, with the sole purpose of making navigation more efficient, and disappear when the user's session ends. In no case do these cookies themselves provide personal data, nor will they be used to collect it.

Cookies may also allow the server hosting the website to recognise the user's browser in order to simplify navigation — for example, by allowing previously registered users to access restricted areas, services, promotions or competitions without registering on each visit. Cookies may also be used to measure audience size, traffic parameters, track progress and number of entries, etc. In these cases, the cookies are technically non-essential but beneficial to the user. This website will not install non-essential cookies without the user's prior consent.

Users may configure their browser to receive alerts about cookies and to prevent them from being installed on their device. Please consult your browser's instructions for more information.

Link policy

This website may redirect to content on third-party websites. Since the DATA CONTROLLER cannot always control the content added by third parties on their respective websites, it accepts no liability for such content. In all cases, it will immediately remove any content that could contravene national or international law, public morality or public order, and will immediately remove the redirect to that website, notifying the competent authorities of the relevant content.

The DATA CONTROLLER accepts no responsibility for information and content stored on, without limitation, forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the DATA CONTROLLER's website. However, in compliance with Articles 11 and 16 of the LSSICE, the DATA CONTROLLER makes itself available to all users, authorities and law enforcement agencies, actively cooperating in the removal or, where applicable, blocking of all content that may affect or contravene national or international law, the rights of third parties, or public morality and order. If a user considers that content on the website could fall within this classification, they are requested to notify the website administrator immediately.

This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the DATA CONTROLLER does not rule out the possibility of certain programming errors, or the occurrence of force majeure events, natural disasters, strikes or similar circumstances that may make the website inaccessible.

IP addresses

The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity log that allows subsequent processing of the data solely to obtain statistical measurements — such as the number of page impressions, number of visits to web servers, order of visits, access point, etc.

4. Governing law and jurisdiction

All disputes or matters relating to this website or the activities carried out on it shall be governed by Spanish law, to which the parties expressly submit. The courts and tribunals closest to Arrecife shall have jurisdiction over all disputes arising from or related to the use of this website.

Refund and cancellation policy

Once a purchase has been made for one of our ContentFlow365 subscription plans or credit packages, cancellation or refund of the amounts paid is not permitted, except as provided in the Right of Withdrawal section below.

For a monthly subscription, the client may cancel at any time (provided the purchase order does not specify a minimum term). No questions will be asked, the cancellation is immediate, and the next charge will not be processed.

For plans that expressly include a '100% satisfaction and money-back' clause, the refund will be processed minus the costs incurred through use of the platform (credits consumed, external API calls, storage, etc.).

For reduced-cost trial periods (for example, €1 for 7 days), the client must notify their wish to cancel before the 7-day period (7 days × 24 hours) has elapsed from the start of their purchase. Accepted cancellation channels are email to soporte@contentflow365.com or via the support chat available on the platform. Receipt and acknowledgement from us is required to confirm that the trial week has been cancelled. If the client does not cancel before the stipulated period, the charges set out on the sales page and invoice sent at the time of purchase will be automatically processed. Refunds will not be accepted after this point if no prior cancellation was made.

Right of withdrawal

In accordance with Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, any CLIENT who qualifies as a consumer or user may exercise their right of withdrawal within a maximum period of fourteen (14) calendar days from the date the service is contracted, except in the cases set out in Article 103, sections (a) and (m) of that law, which establish that the right of withdrawal does not apply to contracts relating to:

• The provision of services, once the service has been fully performed, where performance began with the consumer's prior express consent and acknowledgement that they would lose their right of withdrawal once the contract had been fully performed by the trader.
• The supply of digital content not delivered on a physical medium, where performance began with the consumer's prior express consent and knowledge that they would consequently lose their right of withdrawal.

Scope of application (B2C)

This section applies exclusively where the CLIENT qualifies as a 'consumer or user' within the meaning of Article 3 of Royal Legislative Decree 1/2007 (TRLGDCU). Accordingly, where the contract is entered into by businesses or professionals acting in the course of their trade or professional activity (B2B), the right of withdrawal provided for in the TRLGDCU does not apply, unless expressly agreed otherwise in writing.

Where the right of withdrawal does apply, the refund of the amount paid will be processed using the same payment method used for the service and, in any event, within a maximum of 14 calendar days from verified receipt of the withdrawal request.

The CLIENT may exercise their right of withdrawal by sending a clear and unequivocal email to soporte@contentflow365.com.